CRM - Sales Management in Microsoft 365
CRM – Sales management for B2B sales, B2C sales, project sales, and partner sales.
Page content: Intro > Customer Case > Tool Content > White Paper > Module Descriptions > Feature Descriptions > Highlighted Features > Contact
Page content: Intro > Customer Case > Tool Content > White Paper > Module Descriptions > Feature Descriptions > Highlighted Features > Contact
CRM Sales Management
Standard tool in Microsoft 365:
The CRM software is a standard tool in Microsoft 365 that supports a wide range of sales types, such as B2B sales, B2C sales, and partner sales.
CRM sales management is configured using the two best configuration tools on the market: WorkPoint 365 and Microsoft 365 (SharePoint Online).
Easy and efficient sales management
Salespeople are met by significant demands; they need to perform at their best, have control over their sales pipeline, be efficient, conduct targeted sales follow-ups, have a good overview of the sales process, collaborate with their colleagues, and be service-oriented and accommodating.
If salespeople are to master all these disciplines, it requires an efficient and intuitive CRM system.
Download price list
Download price list

Get started the right way
Shorten the internal clarification process and ensure the result – and all at a fraction of the cost of a comparable tool.

Short delivery time
Get started quickly. The standard software is configured and installed on your SharePoint Online tenant in less than 30 days.

Security throughout the process
No surprises or hidden costs. You know what you get and what it costs. Predefined and transparent concept and delivery.

Easy to customize
The standard tool can be used as is or as a good starting point for a more complex business tool.

Future-proof platform
Opportunity to grow in the software. Start in one place and expand with additional business modules and features.

Subscription or fixed price - the choice is yours
Subscription – no initial costs – everything is included.
Fixed-price – tool configuration and installation included – additional purchases as needed.
Read our customer cases
The CRM tool includes, among other things:
Customer Overview
Customer overview of documents, sales, meetings, notes, emails, sales economics, etc.
Process Overview
Process overview of progress and deadlines
Quality Assurance
Quality assurance with built-in approval procedures, notifications, control procedures, etc.
Automation
Automation of letter templates, workflows, task assignments, notifications, control efforts, and approval processes
Template Center
Template center with document and email templates.
GDPR Compliance
Effective support for compliance processes regarding GDPR.
Employee Dashboard
Employee dashboard with an overview of their own customers/clients/suppliers, cases, tasks, and action list with cases and tasks requiring action
Management Dashboard
Management dashboard with a global overview of the company’s customers/clients/suppliers and cases, as well as progress and adherence to deadlines
Collaboration Space
Collaboration space for exchanging documents with external stakeholders
Search Function
Search function with free text search, making it easy and fast to find information and history on a case
Version Control
Automatic version control of documents ensures that all changes and approvals are always recorded.

Free white paper:
CRM – Sales Management
– a deeper dive
Download the white paper and get:
- $Introduction to the sales tool in Microsoft 365
- $Detailed overview of the content of each main module
- $Detailed overview of the content of each add-on module
- $Screenshots from the sales tool showing its main elements.
CRM Sales Management in Microsoft 365
The CRM software is a standard tool in Microsoft 365 that supports a wide range of sales types, including B2B sales, B2C sales, and partner sales.

Learn more about the Company module
Learn more about the Contacts
Learn more about the CRM module
Add on Projects
Learn more here
Add on Contracts
Learn more here
Add om Cases
Learn more here
Add on Audits
Learn more here
Add-on modules
The CRM tool consists of the following modules and add-on modules:
The CRM tool consists of two core modules:
The tool can be expanded with four additional add-on modules:
The tool can be expanded with six standard features:
CRM Sales Management in Microsoft 365
The CRM software is a standard tool in Microsoft 365 that supports a wide range of sales types, including B2B sales, B2C sales, and partner sales.
Standard CRM tool

Læs mere om Viksomhedsmodul
Læs mere om Kontraktmodul
Udvid med CRM-modul
Læs mere her
Læs mere om Projektmodul
Udvid med kontraktmodul
Læs mere her
Udvid med Sagsmodul
Læs mere her
Add on Audits
Learn more here
Add-on modules
The CRM tool consists of the following modules and add-on modules:
The CRM tool consists of two core modules:
The tool can be expanded with four additional add-on modules:
The tool can be expanded with six standard features:
Modules

Company Module
The company module contains information about leads and customers, providing an overview across customer segments. Company master data can be entered manually or imported from the ERP system.
Read more about the company module
The company module includes:
- Company Overview Page: Overview of relationship type and master data, as well as documents, emails regarding customers, suppliers, and partners.
- Company Status: Stage management for indicating the status of the company.
- Company Overview: Overview across companies with filtering options for all registered company data.
- Company Contacts: Overview of contacts at companies.
- Search Function: Search based on all registered metadata and free text search.

CRM Module
The CRM module contains various sales cases segmented by product categories. Keep track of correspondence in the sales process, including documents, emails, parties, status, deadlines, tasks, sales economics (potential, weighted, and realized), and sales history.
Read more about the content of the CRM module
The sales module includes:
- Sales Overview: Overview of all metadata, sales economics, documents, and email correspondence related to the sales case.
- Sales Categorization: Registration and overview of sales cases categorized by product types.
- Sales Status: Stage management for indicating the status of the cases and managing the sales process.
- Monitoring and Alerts: Monitoring of deadlines and reminders sent to the sales responsible.
- Contact Overview: Registration and overview of contacts at the customer.
- Search Function: Search based on all registered metadata in the sales case and free text search in, for example, text files, PDF files, and email content.
Features
Task Management
Task management allows for administering, controlling, and assigning tasks. Tasks can be assigned manually or automatically triggered by a phase change or workflow. With task management, the company can easily and securely automate recurring tasks across projects or cases.
Read more about the content of task management
Task management includes:
- Intuitive task panel: displayed and used on cases, projects, contracts, etc.
- Task overview: overview of “My tasks,” completed tasks, and ongoing tasks.
- Task status: overview of task progress.
- Deadlines: monitoring task execution deadlines.
- Task responsible: overview of who is responsible for the task.
- Automated task assignment, e.g., when creating a project, changing phases during the project, or project completion.
- Role-based task assignment: automatic assignment of tasks to individuals based on their role according to the case, project, customer, etc.
- Task overview across projects, cases, employees, customers, etc.
- Option to combine task management with visual overview in a Gantt chart.
Relationship Management
Relationship management enables the creation of “one-to-many” and “many-to-many” relationships across various entities. This allows for establishing connections between cases, projects, contracts, contacts, customers, suppliers, and collaborators.
Read more about the content of relationship
Relationship management includes:
- Creation Workflow: Intuitive workflow that guides the user through the creation process.
- Two-Way Relationships: Relationships are automatically created as two-way relationships, registering the relationship at both ends.
- Relationship Overview: Intuitive overview of relationships.
- Relationship Description: Description of the nature of the relationship.
- Link: Link to the relationship for quick access to the relationship page.
Express Mail and Document Journalizing
Express mail and document journalizing empower the salesperson to perform 80% of sales work directly in Teams, Outlook, Word, Excel, and PowerPoint.
Read more about the content of express mail and document journalizing
Express mail and document journalizing include:
- Direct Access to CRM tool in Teams: Work with sales cases directly in Teams.
- Express Sidebar in Outlook, Word, Excel, and PowerPoint: Provides direct access to the CRM tool in the Office programs.
- Drag and Drop: Makes it easy to journalize emails on sales cases and leads/customers.
- Search Function for retrieving sales cases, leads/customers, and contacts.
- Function for creating sales cases, leads/customers, contacts, tasks, letters, and emails from the template library.
- Other options include marking favorites, adding documents to emails, on-the-fly conversion to PDF, and much more.

Automatic Mail Journalizing
The Automatic Mail journalizing add-on module ensures that all incoming and outgoing emails are automatically saved to leads/customers and contacts.
Read more about the content of automatic mail journalizing
Automatic mail journalizing includes:
- Automatic Mail Backup in Microsoft Azure Cloud.
- Rule Management: Rules and exceptions can be set up to ensure that confidential emails cannot be accessed by unauthorized individuals.
- Journalizing Flags that mark emails as automatically and/or manually journalized across multiple recipients.
- Intelligent Journalizing Suggestions that propose journalizing of contracts based on intelligent pattern recognition.
- Automatic stamping of metadata ensures that emails can be easily retrieved through search and filtering based on sender information and destination in the CRM tool.
- GDPR Compliance with classification and rights management.
Digital Signature
The module enables automation and digitization of the company’s contract signing process, including supplier agreements, NDAs, meeting minutes, and employment contracts.
Read more about the content of digital signature
The signature module includes:
- Integrated user experience: The contract is sent with just a few clicks directly from the contract management tool.
- Automated signing process through tools like Visma Addo, Penneo, or Adobe Docusign.
- Status overview of who has signed and who is yet to sign.
- Support for recognized signing methods: Web signature, MitID, Business MitID, and e-Boks.
Read more about digital signatures here.
Template Management in Letter Models
Template management allows the production of documents using text phrases (templates), typically categorized into header text, body text phrases, and footer text.
Read more about the content of templates
Template management includes:
- Template administration: Intuitive central administration of templates with an overview of templates, affiliations, and responsible parties.
- Template production: Templates can be easily created as Word document templates in the template administration.
- Automatic mail merge function: Metadata from the customer, case, product, or other entity is automatically inserted using Word mail merge.
- Tagging of templates: Tagging ensures that templates can be grouped and displayed only in relevant contexts.
- Intuitive wizard: Guides the user through the document production process.
- Combined document: Ability to gather templates in one document.
- Individual document: Ability to generate templates as separate documents.
- Organization: Ability to select and deselect templates and customize the order.
- Customized text content: Changes and adjustments to text content are made subsequently in the created Word file.
Moduler

Company Module
The company module contains information about leads and customers, providing an overview across customer segments. Company master data can be entered manually or imported from the ERP system.
Read more about the company module
The company module includes:
- Company Overview Page: Overview of relationship type and master data, as well as documents, emails regarding customers, suppliers, and partners.
- Company Status: Stage management for indicating the status of the company.
- Company Overview: Overview across companies with filtering options for all registered company data.
- Company Contacts: Overview of contacts at companies.
- Search Function: Search based on all registered metadata and free text search.

CRM Module
The CRM module contains various sales cases segmented by product categories. Keep track of correspondence in the sales process, including documents, emails, parties, status, deadlines, tasks, sales economics (potential, weighted, and realized), and sales history.
Read more about the content of the CRM module
The sales module includes:
- Sales Overview: Overview of all metadata, sales economics, documents, and email correspondence related to the sales case.
- Sales Categorization: Registration and overview of sales cases categorized by product types.
- Sales Status: Stage management for indicating the status of the cases and managing the sales process.
- Monitoring and Alerts: Monitoring of deadlines and reminders sent to the sales responsible.
- Contact Overview: Registration and overview of contacts at the customer.
- Search Function: Search based on all registered metadata in the sales case and free text search in, for example, text files, PDF files, and email content.
Features
Task Management
Task management allows for administering, controlling, and assigning tasks. Tasks can be assigned manually or automatically triggered by a phase change or workflow. With task management, the company can easily and securely automate recurring tasks across projects or cases.
Read more about the content of task management
Task management includes:
- Intuitive Task Panel: Displayed and used in the case, project, contract, etc.
- Task Overview: Overview of “My Tasks,” completed tasks, and ongoing tasks.
- Task Status: Overview of progress on tasks.
- Deadlines: Monitoring task execution deadlines.
- Task Responsible: Overview of the assigned task responsible.
- Automated Task Assignment, e.g., upon project creation, phase changes during the project, or project completion.
- Role-Based Task Assignment: Automatic assignment of tasks to individuals with a role in the case, project, customer, etc.
- Cross-Project Task Overview: Overview of tasks across projects, cases, employees, customers, etc.
- Option to combine task management with visual overview in Gantt charts.
Relationship Management
Relationship management enables the creation of “one-to-many” and “many-to-many” relationships across entities. This allows for establishing relationships between cases, projects, contracts, contacts, customers, suppliers, and partners.
Read more about the content of relationship management
Relationship management includes:
- Creation workflow: Intuitive workflow that guides the user through the creation process.
- Bidirectional relationship: Relationships are automatically created as bidirectional, ensuring that the relationship is registered at both ends.
- Relationship overview: Intuitive overview of relationships.
- Relationship description: Description of the nature of the relationship.
- Link: Link to the relationship for quick access to the relationship page.
Express Mail & Document Journalizing
Express mail and document journalizing enable the salesperson to perform 80% of the sales work directly in Teams, Outlook, Word, Excel, and PowerPoint.
Read more about the content of express mail and document journalizing
Express mail and document journalizing include:
- Direct access to the CRM tool in Teams – work with sales cases directly in Teams.
- Express side panel in Outlook, Word, Excel, and PowerPoint, providing direct access to work with the CRM tool in the Office programs.
- Drag-and-drop functionality for easy journalizing of emails on sales cases and leads/customers.
- Search function to retrieve sales cases, leads/customers, and contacts.
- Functionality to create sales cases, leads/customers, contacts, tasks, letters, and emails from the template library.
- Ability to mark favorites, attach documents to emails, convert on the fly to PDF, and much more.

Automatic Mail Journalizing
The Automatic Mail Journalizing add-on module ensures that all incoming and outgoing emails are automatically saved on leads/customers and contacts.
Read more about the content of automatic mail journalizing
Automatic mail journalizing includes:
- Automatic mail backup in Microsoft Azure cloud.
- Rule management: Rules and exceptions can be set up to ensure that confidential emails cannot be accessed by unauthorized individuals.
- Journalizing flags that indicate emails that are automatically and/or manually journalized, across multiple recipients.
- Intelligent journalizing suggestions that propose journalizing on contracts based on intelligent pattern recognition.
- Automatic stamping of metadata ensures that emails can be easily retrieved through search and filtering based on sender information and destination in the CRM tool.
- GDPR compliance with classification and rights management.
Digital Signature
The module enables automation and digitization of the company’s contract signing process, including supplier agreements, NDAs, meeting minutes, and employment contracts.
Read more about the content of digital signature
The signature module includes:
- Integrated user experience: The contract is sent with just a few clicks directly from the contract management tool.
- Automated signing process through tools like Visma Addo, Penneo, or Adobe Docusign.
- Status overview of who has signed and who is yet to sign.
- Support for recognized signing methods: Web signature, MitID, Business MitID, and e-Boks.
Read more about digital signatures here.
Template Management in Letter Models
Template management allows the production of documents using text phrases (templates), typically categorized into header text, body text phrases, and footer text.
Read more about the content of template management
Template management includes:
- Template administration: Intuitive central administration of templates with an overview of templates, affiliations, and responsible parties.
- Template production: Templates can be easily created as Word document templates in the template administration.
- Automatic mail merge function: Metadata from the customer, case, product, or other entity is automatically inserted using Word mail merge.
- Tagging of templates: Tagging ensures that templates can be grouped and displayed only in relevant contexts.
- Intuitive wizard: Guides the user through the document production process.
- Combined document: Ability to gather templates in one document.
- Individual document: Ability to generate templates as separate documents.
- Organization: Ability to select and deselect templates and customize the order.
- Customized text content: Changes and adjustments to text content are made subsequently in the created Word file.
Highlighted features
Digital sales folder with an overview of customer activities and correspondence
The sales folder functions somewhat like a traditional plastic ring binder with dividers and tabs, collecting and organizing sales documents, emails, notes, and more.
Overview of the sales process
The sales process overview supports the entire sales process from lead generation to meeting activities, negotiation, and contract signing. The tool includes phase management of the sales process, follow-up management, and gate management with automated task assignment and notifications, for example.

Sales dashboard
The sales dashboard provides a 360-degree overview of sales cases. The tool includes several predefined views such as “My Sales Cases,” “My Customers,” and a follow-up list showing which sales cases and tasks require immediate action. This could include exceeding follow-up deadlines. Additionally, there is a diagram displaying a status overview of sales cases and customers.

Pipeline management
The sales pipeline provides a global overview across sales cases, customers, and sales representatives. The pipeline page can be refined and filtered based on the metadata recorded on the sales cases. This allows you to gain insights into the number of sales cases, sales economics (potential, weighted, and realized), and their distribution, for example, in terms of sales types, products, customers, countries, and sales responsibility. The list views can be supplemented with graphical Power BI views (Business Intelligence).

FACT BOX
-
Standard software in Microsoft 365: The sales tool is configured in the two best configuration tools on the market: WorkPoint 365 and Microsoft 365 (SharePoint Online).
-
Work in Microsoft 365 applications: Work in Microsoft programs you know: SharePoint Online, Microsoft Teams, To-Do, Planner, Outlook, Excel, Word, and PowerPoint. And the Power Platform.
-
Ownership of your own data: The sales tool is a business application in SharePoint. Your data resides in your own SharePoint Online tenant. This means you have 100% ownership of your data.
-
Fully scalable: The sales tool operates in the Microsoft Cloud. This means that the tool does not require you to have local servers available. The tool can be scaled as needed.
-
Easy access: You just need an internet connection. Then you can access the tool through a web browser via PC, tablet, or mobile phone.
-
Role-based access control to ensure compliance with the company’s security policy based on roles.
-
Single sign-on: Easy and secure access control with Microsoft Authorization.
Do you need efficient CRM – Sales Management in Microsoft 365
– or are you just curious?
Then don’t hesitate to contact me for a non-binding conversation about the possibilities.