CRM - Sales Management in Microsoft 365

CRM – Sales management for B2B sales, B2C sales, project sales, and partner sales.

CRM Sales Management

Standard tool in Microsoft 365:

The CRM software is a standard tool in Microsoft 365 that supports a wide range of sales types, such as B2B sales, B2C sales, and partner sales.

CRM sales management is configured using the two best configuration tools on the market: WorkPoint 365 and Microsoft 365 (SharePoint Online).

Easy and efficient sales management

Salespeople are met by significant demands; they need to perform at their best, have control over their sales pipeline, be efficient, conduct targeted sales follow-ups, have a good overview of the sales process, collaborate with their colleagues, and be service-oriented and accommodating.

If salespeople are to master all these disciplines, it requires an efficient and intuitive CRM system.

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Download price list


Get started the right way

Shorten the internal clarification process and ensure the result and all at a fraction of the cost of a comparable tool. 

Short delivery time

Get started quickly. The standard software is configured and installed on your SharePoint Online tenant in less than 30 days. 

Security throughout the process

No surprises or hidden costs. You know what you get and what it costs. Predefined and transparent concept and delivery. 

Easy to customize

The standard tool can be used as is or as a good starting point for a more complex business tool. 

Future-proof platform

Opportunity to grow in the software. Start in one place and expand with additional business modules and features. 

Subscription or fixed price - the choice is yours

Subscription – no initial costs – everything is included. 

Fixed-price – tool configuration and installation included – additional purchases as needed. 

Read our customer cases

Dansk Installations Teknik Nyhus carries all cases digitally.

When technicians are on a task, all documents are available in the digital technician folder on a tablet. Updates are sent directly back to the office, where administrative work has become simpler and more precise. Dansk Installations Teknik Nyhus handles tasks within...

Microsoft 365 governance process sheds light on blind spots at Danish Crown

Inox replaces manual processes with a digital case system, providing an overview and increasing the possibility of following up on deviations

Inox keeps track of customers, cases, and complaints

Inox replaces manual processes with a digital case system, providing an overview and increasing the possibility of following up on deviations

Equipped for growth with streamlined project management

Growth and development as well as fresh eyes on the routines made Andreasen & Hvidberg prioritize an upgrade of the way they handle projects.

Simpler administration of complex employment conditions at Aarhus Theater

Working with codes and equipment has become easy to handle, and the employees enter and exit agreements effortlessly thanks to the new HR tool

Verdo has heating delivery under control with digital case management

At the Danish enterprise Verdo, all cases are tied to specific addresses in the company’s case management tool. The overview is excellent.

Digital contract management improves customer service at Verdo

Fixed procedures in an automated flow and easy access to the agreements. Contract management provides better customer service at Verdo.

Verdo ensures quality of workflows with consistent file management

After finding the perfect technological match, Verdo can now check off their desire for a unified process management platform.

Geia Food automates supplier audits and certificate retrieval

The desire for greater efficiency in everyday life was the reason for automating the supplier management process.

Nellemann optimizes HR routines through automation of processes

The optimization of the digital infrastructure was the goal when Nellemann got started in the cloud with Microsoft 365 a few years ago.

The CRM tool includes, among other things:

Z

Customer Overview

Customer overview of documents, sales, meetings, notes, emails, sales economics, etc.

Process Overview

Process overview of progress and deadlines

Quality Assurance

Quality assurance with built-in approval procedures, notifications, control procedures, etc.

Automation

Automation of letter templates, workflows, task assignments, notifications, control efforts, and approval processes

Template Center

Template center with document and email templates.

GDPR Compliance

Effective support for compliance processes regarding GDPR.

Employee Dashboard

Employee dashboard with an overview of their own customers/clients/suppliers, cases, tasks, and action list with cases and tasks requiring action

Management Dashboard

Management dashboard with a global overview of the company’s customers/clients/suppliers and cases, as well as progress and adherence to deadlines

Collaboration Space

Collaboration space for exchanging documents with external stakeholders

Search Function

Search function with free text search, making it easy and fast to find information and history on a case

Version Control

Automatic version control of documents ensures that all changes and approvals are always recorded.

CRM-WhitePaper

Free white paper:

CRM – Sales Management

– a deeper dive

 

Download the white paper and get:

  • $Introduction to the sales tool in Microsoft 365
  • $Detailed overview of the content of each main module
  • $Detailed overview of the content of each add-on module
  • $Screenshots from the sales tool showing its main elements.

CRM Sales Management in Microsoft 365

The CRM software is a standard tool in Microsoft 365 that supports a wide range of sales types, including B2B sales, B2C sales, and partner sales.

 

 

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Learn more about the Company module

Learn more about the Contacts

Learn more about the CRM module

Add on Projects

Learn more here

Add on Contracts

Learn more here

Add om Cases

Learn more here

Add on Audits

Learn more here

 

Add-on modules

 

The CRM tool consists of the following modules and add-on modules:

See module and feature descriptions included in the CRM tool

    ;

    CRM Sales Management in Microsoft 365

    The CRM software is a standard tool in Microsoft 365 that supports a wide range of sales types, including B2B sales, B2C sales, and partner sales.

     

    Standard CRM tool

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    Læs mere om Viksomhedsmodul

    Læs mere om Kontraktmodul

    Udvid med CRM-modul

    Læs mere her

    Læs mere om Projektmodul

    Udvid med kontraktmodul

    Læs mere her

    Udvid med Sagsmodul

    Læs mere her

    Add on Audits

    Learn more here

           Add-on modules

    The CRM tool consists of the following modules and add-on modules:

    See module and feature descriptions included in the CRM tool

      ;

      Modules

      Company Module

      The company module contains information about leads and customers, providing an overview across customer segments. Company master data can be entered manually or imported from the ERP system.

        Read more about the company module

        The company module includes:

         

        • Company Overview Page: Overview of relationship type and master data, as well as documents, emails regarding customers, suppliers, and partners.
        • Company Status: Stage management for indicating the status of the company.
        • Company Overview: Overview across companies with filtering options for all registered company data.
        • Company Contacts: Overview of contacts at companies.
        • Search Function: Search based on all registered metadata and free text search.

          CRM Module

          The CRM module contains various sales cases segmented by product categories. Keep track of correspondence in the sales process, including documents, emails, parties, status, deadlines, tasks, sales economics (potential, weighted, and realized), and sales history.

           

              Read more about the content of the CRM module

              The sales module includes:

               

              • Sales Overview: Overview of all metadata, sales economics, documents, and email correspondence related to the sales case.
              • Sales Categorization: Registration and overview of sales cases categorized by product types.
              • Sales Status: Stage management for indicating the status of the cases and managing the sales process.
              • Monitoring and Alerts: Monitoring of deadlines and reminders sent to the sales responsible.
              • Contact Overview: Registration and overview of contacts at the customer.
              • Search Function: Search based on all registered metadata in the sales case and free text search in, for example, text files, PDF files, and email content.

                Features

                Task Management 

                Task management allows for administering, controlling, and assigning tasks. Tasks can be assigned manually or automatically triggered by a phase change or workflow. With task management, the company can easily and securely automate recurring tasks across projects or cases.

                    Read more about the content of task management

                    Task management includes: 

                    • Intuitive task panel: displayed and used on cases, projects, contracts, etc. 
                    • Task overview: overview of “My tasks,” completed tasks, and ongoing tasks. 
                    • Task status: overview of task progress. 
                    • Deadlines: monitoring task execution deadlines. 
                    • Task responsible: overview of who is responsible for the task. 
                    • Automated task assignment, e.g., when creating a project, changing phases during the project, or project completion. 
                    • Role-based task assignment: automatic assignment of tasks to individuals based on their role according to the case, project, customer, etc. 
                    • Task overview across projects, cases, employees, customers, etc. 
                    • Option to combine task management with visual overview in a Gantt chart. 

                    Relationship Management 

                    Relationship management enables the creation of “one-to-many” and “many-to-many” relationships across various entities. This allows for establishing connections between cases, projects, contracts, contacts, customers, suppliers, and collaborators. 

                      Read more about the content of relationship

                      Relationship management includes: 

                       

                      • Creation Workflow: Intuitive workflow that guides the user through the creation process. 
                      • Two-Way Relationships: Relationships are automatically created as two-way relationships, registering the relationship at both ends. 
                      • Relationship Overview: Intuitive overview of relationships. 
                      • Relationship Description: Description of the nature of the relationship. 
                      • Link: Link to the relationship for quick access to the relationship page. 

                      Express Mail and Document Journalizing 

                      Express mail and document journalizing empower the salesperson to perform 80% of sales work directly in Teams, Outlook, Word, Excel, and PowerPoint. 

                        Read more about the content of express mail and document journalizing

                        Express mail and document journalizing include: 

                         

                        • Direct Access to CRM tool in Teams: Work with sales cases directly in Teams. 
                        • Express Sidebar in Outlook, Word, Excel, and PowerPoint: Provides direct access to the CRM tool in the Office programs. 
                        • Drag and Drop: Makes it easy to journalize emails on sales cases and leads/customers. 
                        • Search Function for retrieving sales cases, leads/customers, and contacts. 
                        • Function for creating sales cases, leads/customers, contacts, tasks, letters, and emails from the template library. 
                        • Other options include marking favorites, adding documents to emails, on-the-fly conversion to PDF, and much more. 

                        Automatic Mail Journalizing 

                        The Automatic Mail journalizing add-on module ensures that all incoming and outgoing emails are automatically saved to leads/customers and contacts. 

                            Read more about the content of automatic mail journalizing

                            Automatic mail journalizing includes: 

                             

                            • Automatic Mail Backup in Microsoft Azure Cloud. 
                            • Rule Management: Rules and exceptions can be set up to ensure that confidential emails cannot be accessed by unauthorized individuals. 
                            • Journalizing Flags that mark emails as automatically and/or manually journalized across multiple recipients. 
                            • Intelligent Journalizing Suggestions that propose journalizing of contracts based on intelligent pattern recognition. 
                            • Automatic stamping of metadata ensures that emails can be easily retrieved through search and filtering based on sender information and destination in the CRM tool. 
                            • GDPR Compliance with classification and rights management. 

                            Digital Signature

                            The module enables automation and digitization of the company’s contract signing process, including supplier agreements, NDAs, meeting minutes, and employment contracts.

                              Read more about the content of digital signature

                              The signature module includes:

                              • Integrated user experience: The contract is sent with just a few clicks directly from the contract management tool.
                              • Automated signing process through tools like Visma Addo, Penneo, or Adobe Docusign.
                              • Status overview of who has signed and who is yet to sign.
                              • Support for recognized signing methods: Web signature, MitID, Business MitID, and e-Boks.

                              Read more about digital signatures here.

                              Template Management in Letter Models

                              Template management allows the production of documents using text phrases (templates), typically categorized into header text, body text phrases, and footer text.

                               

                                  Read more about the content of templates

                                  Template management includes:

                                   

                                  • Template administration: Intuitive central administration of templates with an overview of templates, affiliations, and responsible parties.
                                  • Template production: Templates can be easily created as Word document templates in the template administration.
                                  • Automatic mail merge function: Metadata from the customer, case, product, or other entity is automatically inserted using Word mail merge.
                                  • Tagging of templates: Tagging ensures that templates can be grouped and displayed only in relevant contexts.
                                  • Intuitive wizard: Guides the user through the document production process.
                                  • Combined document: Ability to gather templates in one document.
                                  • Individual document: Ability to generate templates as separate documents.
                                  • Organization: Ability to select and deselect templates and customize the order.
                                  • Customized text content: Changes and adjustments to text content are made subsequently in the created Word file.

                                  Moduler

                                  Company Module

                                  The company module contains information about leads and customers, providing an overview across customer segments. Company master data can be entered manually or imported from the ERP system.

                                    Read more about the company module

                                    The company module includes:

                                     

                                    • Company Overview Page: Overview of relationship type and master data, as well as documents, emails regarding customers, suppliers, and partners.
                                    • Company Status: Stage management for indicating the status of the company.
                                    • Company Overview: Overview across companies with filtering options for all registered company data.
                                    • Company Contacts: Overview of contacts at companies.
                                    • Search Function: Search based on all registered metadata and free text search.

                                      CRM Module

                                      The CRM module contains various sales cases segmented by product categories. Keep track of correspondence in the sales process, including documents, emails, parties, status, deadlines, tasks, sales economics (potential, weighted, and realized), and sales history.

                                          Read more about the content of the CRM module

                                          The sales module includes:

                                           

                                          • Sales Overview: Overview of all metadata, sales economics, documents, and email correspondence related to the sales case.
                                          • Sales Categorization: Registration and overview of sales cases categorized by product types.
                                          • Sales Status: Stage management for indicating the status of the cases and managing the sales process.
                                          • Monitoring and Alerts: Monitoring of deadlines and reminders sent to the sales responsible.
                                          • Contact Overview: Registration and overview of contacts at the customer.
                                          • Search Function: Search based on all registered metadata in the sales case and free text search in, for example, text files, PDF files, and email content.

                                            Features

                                            Task Management

                                            Task management allows for administering, controlling, and assigning tasks. Tasks can be assigned manually or automatically triggered by a phase change or workflow. With task management, the company can easily and securely automate recurring tasks across projects or cases.

                                                Read more about the content of task management

                                                Task management includes:

                                                • Intuitive Task Panel: Displayed and used in the case, project, contract, etc.
                                                • Task Overview: Overview of “My Tasks,” completed tasks, and ongoing tasks.
                                                • Task Status: Overview of progress on tasks.
                                                • Deadlines: Monitoring task execution deadlines.
                                                • Task Responsible: Overview of the assigned task responsible.
                                                • Automated Task Assignment, e.g., upon project creation, phase changes during the project, or project completion.
                                                • Role-Based Task Assignment: Automatic assignment of tasks to individuals with a role in the case, project, customer, etc.
                                                • Cross-Project Task Overview: Overview of tasks across projects, cases, employees, customers, etc.
                                                • Option to combine task management with visual overview in Gantt charts.

                                                Relationship Management

                                                Relationship management enables the creation of “one-to-many” and “many-to-many” relationships across entities. This allows for establishing relationships between cases, projects, contracts, contacts, customers, suppliers, and partners.

                                                  Read more about the content of relationship management

                                                  Relationship management includes:

                                                  • Creation workflow: Intuitive workflow that guides the user through the creation process.
                                                  • Bidirectional relationship: Relationships are automatically created as bidirectional, ensuring that the relationship is registered at both ends.
                                                  • Relationship overview: Intuitive overview of relationships.
                                                  • Relationship description: Description of the nature of the relationship.
                                                  • Link: Link to the relationship for quick access to the relationship page.

                                                  Express Mail & Document Journalizing

                                                  Express mail and document journalizing enable the salesperson to perform 80% of the sales work directly in Teams, Outlook, Word, Excel, and PowerPoint.

                                                    Read more about the content of express mail and document journalizing

                                                    Express mail and document journalizing include:

                                                    • Direct access to the CRM tool in Teams – work with sales cases directly in Teams.
                                                    • Express side panel in Outlook, Word, Excel, and PowerPoint, providing direct access to work with the CRM tool in the Office programs.
                                                    • Drag-and-drop functionality for easy journalizing of emails on sales cases and leads/customers.
                                                    • Search function to retrieve sales cases, leads/customers, and contacts.
                                                    • Functionality to create sales cases, leads/customers, contacts, tasks, letters, and emails from the template library.
                                                    • Ability to mark favorites, attach documents to emails, convert on the fly to PDF, and much more.

                                                    Automatic Mail Journalizing

                                                    The Automatic Mail Journalizing add-on module ensures that all incoming and outgoing emails are automatically saved on leads/customers and contacts.

                                                        Read more about the content of automatic mail journalizing

                                                        Automatic mail journalizing includes:

                                                        • Automatic mail backup in Microsoft Azure cloud.
                                                        • Rule management: Rules and exceptions can be set up to ensure that confidential emails cannot be accessed by unauthorized individuals.
                                                        • Journalizing flags that indicate emails that are automatically and/or manually journalized, across multiple recipients.
                                                        • Intelligent journalizing suggestions that propose journalizing on contracts based on intelligent pattern recognition.
                                                        • Automatic stamping of metadata ensures that emails can be easily retrieved through search and filtering based on sender information and destination in the CRM tool.
                                                        • GDPR compliance with classification and rights management.

                                                        Digital Signature

                                                        The module enables automation and digitization of the company’s contract signing process, including supplier agreements, NDAs, meeting minutes, and employment contracts.

                                                                Read more about the content of digital signature

                                                                The signature module includes:

                                                                • Integrated user experience: The contract is sent with just a few clicks directly from the contract management tool.
                                                                • Automated signing process through tools like Visma Addo, Penneo, or Adobe Docusign.
                                                                • Status overview of who has signed and who is yet to sign.
                                                                • Support for recognized signing methods: Web signature, MitID, Business MitID, and e-Boks.

                                                                Read more about digital signatures here.

                                                                Template Management in Letter Models

                                                                Template management allows the production of documents using text phrases (templates), typically categorized into header text, body text phrases, and footer text.

                                                                    Read more about the content of template management

                                                                    Template management includes:

                                                                    • Template administration: Intuitive central administration of templates with an overview of templates, affiliations, and responsible parties.
                                                                    • Template production: Templates can be easily created as Word document templates in the template administration.
                                                                    • Automatic mail merge function: Metadata from the customer, case, product, or other entity is automatically inserted using Word mail merge.
                                                                    • Tagging of templates: Tagging ensures that templates can be grouped and displayed only in relevant contexts.
                                                                    • Intuitive wizard: Guides the user through the document production process.
                                                                    • Combined document: Ability to gather templates in one document.
                                                                    • Individual document: Ability to generate templates as separate documents.
                                                                    • Organization: Ability to select and deselect templates and customize the order.
                                                                    • Customized text content: Changes and adjustments to text content are made subsequently in the created Word file.

                                                                    Highlighted features

                                                                    Digital sales folder with an overview of customer activities and correspondence

                                                                    The sales folder functions somewhat like a traditional plastic ring binder with dividers and tabs, collecting and organizing sales documents, emails, notes, and more.

                                                                    Overview of the sales process

                                                                    The sales process overview supports the entire sales process from lead generation to meeting activities, negotiation, and contract signing. The tool includes phase management of the sales process, follow-up management, and gate management with automated task assignment and notifications, for example.

                                                                    Sales dashboard

                                                                    The sales dashboard provides a 360-degree overview of sales cases. The tool includes several predefined views such as “My Sales Cases,” “My Customers,” and a follow-up list showing which sales cases and tasks require immediate action. This could include exceeding follow-up deadlines. Additionally, there is a diagram displaying a status overview of sales cases and customers.

                                                                    Pipeline management

                                                                    The sales pipeline provides a global overview across sales cases, customers, and sales representatives. The pipeline page can be refined and filtered based on the metadata recorded on the sales cases. This allows you to gain insights into the number of sales cases, sales economics (potential, weighted, and realized), and their distribution, for example, in terms of sales types, products, customers, countries, and sales responsibility. The list views can be supplemented with graphical Power BI views (Business Intelligence).

                                                                    FACT BOX

                                                                    • Standard software in Microsoft 365: The sales tool is configured in the two best configuration tools on the market: WorkPoint 365 and Microsoft 365 (SharePoint Online).

                                                                    • Work in Microsoft 365 applications: Work in Microsoft programs you know: SharePoint Online, Microsoft Teams, To-Do, Planner, Outlook, Excel, Word, and PowerPoint. And the Power Platform.

                                                                    • Ownership of your own data: The sales tool is a business application in SharePoint. Your data resides in your own SharePoint Online tenant. This means you have 100% ownership of your data.

                                                                    • Fully scalable: The sales tool operates in the Microsoft Cloud. This means that the tool does not require you to have local servers available. The tool can be scaled as needed.

                                                                    • Easy access: You just need an internet connection. Then you can access the tool through a web browser via PC, tablet, or mobile phone.

                                                                    • Role-based access control to ensure compliance with the company’s security policy based on roles.

                                                                    • Single sign-on: Easy and secure access control with Microsoft Authorization.

                                                                    Do you need efficient CRM – Sales Management in Microsoft 365

                                                                    – or are you just curious?

                                                                    Then don’t hesitate to contact me for a non-binding conversation about the possibilities.